This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

IMPORTANT CHANGES FROM 1ST OCTOBER 2018 (Care navigation)

Care navigation is being implemented by the Clinical Commissioning Group (CCG) on the 1st October 2018.  In order for us to direct you to the correct service our specially trained receptionists (who know about many services that do not need a GP appointment) will need to ask you a little about the problem you are calling with.  Of course you do not need to tell us about your problem, BUT it will help us to direct you to the correct service and potentially save you time by avoiding multiple appointments and wait times.  If you would like to discuss your condition privately please inform the receptionist.  Please be patient with the receptionists as this is a new service.  Thank you

FLU vaccinations are available from the surgery.

 

You can book and cancel appointments online by obtaining a username and password from reception. Please remember to bring two forms of identification with you.

Friends and Family Test - please complete the survey under the 'Have your say' section. We had 1 Extremely Likely reply  for last month with no other sections. Paper versions available at the reception desk in the surgery.

Car park - The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is alternative paid parking on Norwood, North Bar Within or Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for some time.

Appointments

pills_for_girlHow do I make an appointment?

Telephone from 8.00 a.m. on 01482 862733 or call at reception and the receptionist will offer you the first routine appointment which could be within the next 3 weeks.  Booking ahead is more appropriate for non-urgent issues and gives a better chance of seeing your preferred GP. Alternatively, you may be seen earlier by seeing another doctor if they have free appointments.

Online Appointment booking

You are now able to book appointments online. You will need a password obtained from the surgery to access this service. You need to bring in photo ID to obtain a password for the online service for verification purposes.

When booking online please put a brief description of your ailment, as we may be able to fast track your appointment.

Telephone Consultations / Appointments

We offer telephone appointments where appropriate for patients who wish to discuss their symptoms over the telephone with a doctor.  This may still lead to an appointment being booked if the doctor feels it is necessary.

What happens if all the appointments are booked for that day?

The receptionist will take the patient's name, details and contact telephone number and the duty doctor will call them back.  If the doctor feels it is necessary for the patient to be seen an appointment time will be given.

Your responsibility to us

To attend punctually, cancel if you are unable to attend and not to request an urgent appointment for routine matters. Please note that the doctors' appointments are booked in 10 minute intervals to allow equal access for all patients. For this reason the doctor will usually only be able to deal with ONE issue per consultation.

As a rule, if you are more than 10 minutes late for your appointment, the doctor will not be able to see you.  The next person will already be waiting and it is not fair to make all subsequent appointments run late.

The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is however alternative paid parking on Norwood, North Bar Within and Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for quite some time.

 

General advice

Our receptionist will be happy to help you with whatever query you may have. Please phone our main telephone number for this.

Out of Area Scheme

We are able to offer urgent face to face appointments for patients who live locally but are registered with a GP practice in one of the national 'Choice of GP Practice' pilot sites (London, Manchester and Nottingham).

 

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website