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Noticeboard

IMPORTANT CHANGES FROM 1ST OCTOBER 2018 (Care navigation)

Care navigation is being implemented by the Clinical Commissioning Group (CCG) on the 1st October 2018.  In order for us to direct you to the correct service our specially trained receptionists (who know about many services that do not need a GP appointment) will need to ask you a little about the problem you are calling with.  Of course you do not need to tell us about your problem, BUT it will help us to direct you to the correct service and potentially save you time by avoiding multiple appointments and wait times.  If you would like to discuss your condition privately please inform the receptionist.  Please be patient with the receptionists as this is a new service.  Thank you

FLU vaccinations are available from the surgery.

 

You can book and cancel appointments online by obtaining a username and password from reception. Please remember to bring two forms of identification with you.

Friends and Family Test - please complete the survey under the 'Have your say' section. We had 1 Extremely Likely reply  for last month with no other sections. Paper versions available at the reception desk in the surgery.

Car park - The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is alternative paid parking on Norwood, North Bar Within or Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for some time.

closed_signWhen We Are Closed

When our Health Centre is closed and you contact us, you will automatically be transferred to the out of hours service. The out of hours period is from 6pm to 8am on weekdays and all day during weekends and bank holidays.

This service is only for those who cannot wait until normal Health Centre hours - if you require general medical advice please ring 01482 862733 or dial 111 (NHS 111).

Out of hours service - Freephone  111

Your call will be answered by experienced trained advisers who will ask for your name, address and details of the medical condition. This conversation is used to assess the urgency of your medical condition.  Your call will be prioritised and then forwarded to either a doctor or nurse for assessment. Following this, a doctor or nurse will call you back and you may be asked to attend a community hospital or healthcare centre for further assessment and possible treatment.

Please note, these telephone calls are recorded for legal purposes. To ensure that your records are complete, details of out of hours consultations are passed to the practice and are retained in your own medical records, as well as by the provider. Your out of hours care is provided by NHS 111.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 by dialing 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Walk-In-Centre

Wilberforce Walk-in-Centre

6-10 Storey Street

Hull

HU1 3SA

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website