When We Are Closed
When our Health Centre is closed and you contact us, you will automatically be transferred to the out of hours service. The out of hours period is from 6pm to 8am on weekdays and all day during weekends and bank holidays.
This service is only for those who cannot wait until normal Health Centre hours - if you require general medical advice please ring 01482 862733 or dial 111 (NHS 111).
Out of hours service - Freephone 111
Your call will be answered by experienced trained advisers who will ask for your name, address and details of the medical condition. This conversation is used to assess the urgency of your medical condition. Your call will be prioritised and then forwarded to either a doctor or nurse for assessment. Following this, a doctor or nurse will call you back and you may be asked to attend a community hospital or healthcare centre for further assessment and possible treatment.
Please note, these telephone calls are recorded for legal purposes. To ensure that your records are complete, details of out of hours consultations are passed to the practice and are retained in your own medical records, as well as by the provider. Your out of hours care is provided by NHS 111.
In the case of urgent need when the practice is closed you can call NHS 111 by dialing 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
6-10 Storey Street