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Noticeboard

IMPORTANT CHANGES FROM 1ST OCTOBER 2018 (Care navigation)

Care navigation is being implemented by the Clinical Commissioning Group (CCG) on the 1st October 2018.  In order for us to direct you to the correct service our specially trained receptionists (who know about many services that do not need a GP appointment) will need to ask you a little about the problem you are calling with.  Of course you do not need to tell us about your problem, BUT it will help us to direct you to the correct service and potentially save you time by avoiding multiple appointments and wait times.  If you would like to discuss your condition privately please inform the receptionist.  Please be patient with the receptionists as this is a new service.  Thank you

FLU vaccinations are available from the surgery.

 

You can book and cancel appointments online by obtaining a username and password from reception. Please remember to bring two forms of identification with you.

Friends and Family Test - please complete the survey under the 'Have your say' section. We had 1 Extremely Likely reply  for last month with no other sections. Paper versions available at the reception desk in the surgery.

Car park - The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is alternative paid parking on Norwood, North Bar Within or Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for some time.

 

The Patient Participation Report for 2014/15 is now available

PPG Report 2015.pdf

 Patient Participation Group

We have successfully formed a Patient Participation Group.  The group was originally formed by invitation from the practice.  The practice ensured a fair representation of patients was invited to form the group initially, and all patients are now welcome to join the group. The group will communicate virtually and plans to meet twice a year with approximately 15 members present and the Practice Team.

The following offices are held:

Chair - Mr Graham Bolt (patient)

Vice Chair - Mrs Susan Neave (patient)

Secretary - Lauren Walker (patient)

Practice Team: Dr E Alton, Dr J Clifton, Patricia Cooper (Practice Manager) Lisa Hamling (Finance Manager), Melanie Barrett (Administrator)

Click here to view the PPG Terms of Reference Terms_of_Reference.pdf

Briefly the aims of the PPG are:

  • Provide a two-way communication channel between practice and patients
  • Consult patients about proposals for change and obtain opinions
  • Annual survey
  • Invite patients to put questions and ideas to the PPG
  • Organise health events and work with patients to organise self help groups

The annual survey results are available on the website. A big thank you to all patients that completed the survey. Any patient wishing to join the PPG should contact Lisa Hamling at the surgery tel. 862733 or enquire at the reception desk. The next meeting is scheduled for mid September 2016.

The Patient Participation Report Section details the actions agreed with the group after analysis of the Survey results for both 2011, 2012 and 2013.  We agreed to implement and trial a telephone consultation appointment system after the 2011/12 survey, this service is now fully operational. Actions from the 2012/13 survey include, introducing SMS texting for patients, information screen for the waiting area and a small leaflet / card to promote new services been produced. The SMS text service and TV information screen are now fully operational in the surgery. The 2013/14 survey is now complete and actions include the PPG awareness week, review of the upstairs waiting area and continuing to promote new online services. The 2014/15 survey is now complete and actions include the PPG agreeing on the Friend and Family Test free text question, a review of the last 12 months complaints, a sub committee to investigate the housing developments ongoing and the impact on GP Surgeries in Beverley, improvements to the upstairs waiting area and recruiting patients to the PPG

 
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