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Noticeboard

 FLU CLINICS 2019

We have had to make changes to our flu clinics this year as follows:

Saturday 5th October '19  8.45am to 12.45 - Over 65's only

Saturday 12th October '19  8.45am to 12.45 - Over 65's and 18 to 65 years

Saturday 19th October '19  8.45am to 12.45 - Over 65's only

Saturday 26th October '19 8.45am to 12.45 - Over 65's only

From Monday 28th October age 18- 64 years in the at risk groups please ring the surgery and make an appointment.

These changes have been brought about by the delivery dates we have been given for the two types of flu vaccines we need this year which are:

Fluad Trivalent Vaccine for patients over the age of 65

Quadravailant Vaccine for patients aged 18 to 65 years in a clinical at risk group

We are also unable to give flu vaccines to any patient under the age of 18 in the Saturday clinics.  Please ring the surgery or speak to a receptionist who will offer an appointment.

IMPORTANT CHANGES FROM 1ST OCTOBER 2018 (Care navigation)

Care navigation is being implemented by the Clinical Commissioning Group (CCG) on the 1st October 2018.  In order for us to direct you to the correct service our specially trained receptionists (who know about many services that do not need a GP appointment) will need to ask you a little about the problem you are calling with.  Of course you do not need to tell us about your problem, BUT it will help us to direct you to the correct service and potentially save you time by avoiding multiple appointments and wait times.  If you would like to discuss your condition privately please inform the receptionist.  Please be patient with the receptionists as this is a new service.  Thank you

You can book and cancel appointments online by obtaining a username and password from reception. Please remember to bring two forms of identification with you.

Friends and Family Test - please complete the survey under the 'Have your say' section. We had 1 Extremely Likely reply  for last month with no other sections. Paper versions available at the reception desk in the surgery.

Car park - The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is alternative paid parking on Norwood, North Bar Within or Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for some time.

Patient Participation Group

We have successfully been operating a Patient Participation Group since 2011.  The group was originally formed by invitation from the practice.  The practice ensured a fair representation of patients was invited to form the group initially, and all patients are now welcome to join the group. The group will communicate virtually and meets twice a year with approximately 15 members present and the Practice Team.

The following offices are held:

Chair - Mr Graham Bolt (patient)

Vice Chair - Mrs Susan Neave (patient)

Practice Team: Dr J Clifton, Patricia Cooper (Practice Manager) Lisa Hamling (Finance Manager), Elizabeth Sharpe (Assistant Practice Manager) and Abigail Larkin (Office Manager).

Click here to view the PPG Terms of Reference Terms_of_Reference.pdf

Briefly the aims of the PPG are:

  • Provide a two-way communication channel between practice and patients
  • Consult patients about proposals for change and obtain opinions
  • Invite patients to put questions and ideas to the PPG
  • Organise health events and work with patients to organise self help groups

Any patient wishing to join the PPG should contact Lisa Hamling at the surgery tel. 862733 or enquire at the reception desk. The group meet twice a year in January and September (date of the next meeting can be found on the Minutes of Meetings section).

The Patient Participation Report Section details the actions agreed with the group after analysis of the Survey results for both 2011, 2012 and 2013.  We agreed to implement and trial a telephone consultation appointment system after the 2011/12 survey, this service is now fully operational. Actions from the 2012/13 survey include, introducing SMS texting for patients, information screen for the waiting area and a small leaflet / card to promote new services been produced. The SMS text service and TV information screen are now fully operational in the surgery. The 2013/14 survey actions include the PPG awareness week, review of the upstairs waiting area and continuing to promote new online services. The 2014/15 survey actions include the PPG agreeing on the Friend and Family Test free text question, a review of the last 12 months complaints, a sub committee to investigate the housing developments ongoing and the impact on GP Surgeries in Beverley, improvements to the upstairs waiting area and recruiting patients to the PPG. A survey has not been done since 2015, as we have implemented a suggestion/comments box in the waiting room and also have the Friends and Family Test NHSE Survey running.

 
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