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Noticeboard

IMPORTANT CHANGES FROM 1ST OCTOBER 2018 (Care navigation)

Care navigation is being implemented by the Clinical Commissioning Group (CCG) on the 1st October 2018.  In order for us to direct you to the correct service our specially trained receptionists (who know about many services that do not need a GP appointment) will need to ask you a little about the problem you are calling with.  Of course you do not need to tell us about your problem, BUT it will help us to direct you to the correct service and potentially save you time by avoiding multiple appointments and wait times.  If you would like to discuss your condition privately please inform the receptionist.  Please be patient with the receptionists as this is a new service.  Thank you

FLU vaccinations are available from the surgery.

 

You can book and cancel appointments online by obtaining a username and password from reception. Please remember to bring two forms of identification with you.

Friends and Family Test - please complete the survey under the 'Have your say' section. We had 1 Extremely Likely reply  for last month with no other sections. Paper versions available at the reception desk in the surgery.

Car park - The car park is owned by the landlord and therefore out of our control.  It is used by three separate organisations and each is independent of the other therefore there is very limited parking.  There is alternative paid parking on Norwood, North Bar Within or Saturday Market.  Patients wishing to use the car park to attend an appointment are requested to give plenty of time to park as a space may not become available for some time.

Complaints

Customer service formWe constantly strive to give you the best possible care and attention.  We operate an in-house complaints system.  If you are at all unhappy about any aspect of our service please ask to speak to the Practice Manager or alternatively write to her direct at The Health Centre or email to manorroad.healthcentre@nhs.net. This email address is checked daily by staff Monday - Friday.  It is important that patients do not request home visits, appointments, prescriptions or anything urgent via this email address. 

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 
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