Patient Participation Group
We have successfully been operating a Patient Participation Group since 2011. The group was originally formed by invitation from the practice. The practice ensured a fair representation of patients was invited to form the group initially, and all patients are now welcome to join the group. The group will communicate virtually and meets twice a year with approximately 15 members present and the Practice Team.
The following offices are held:
Chair - Mr Graham Bolt (patient)
Vice Chair - Mrs Susan Neave (patient)
Practice Team: Dr J Clifton, Patricia Cooper (Practice Manager) Lisa Hamling (Finance Manager), Elizabeth Sharpe (Assistant Practice Manager) and Abigail Larkin (Office Manager).
Click here to view the PPG Terms of Reference Terms_of_Reference.pdf
Briefly the aims of the PPG are:
- Provide a two-way communication channel between practice and patients
- Consult patients about proposals for change and obtain opinions
- Invite patients to put questions and ideas to the PPG
- Organise health events and work with patients to organise self help groups
Any patient wishing to join the PPG should contact Lisa Hamling at the surgery tel. 862733 or enquire at the reception desk. The group meet twice a year in January and September (date of the next meeting can be found on the Minutes of Meetings section).
The Patient Participation Report Section details the actions agreed with the group after analysis of the Survey results for both 2011, 2012 and 2013. We agreed to implement and trial a telephone consultation appointment system after the 2011/12 survey, this service is now fully operational. Actions from the 2012/13 survey include, introducing SMS texting for patients, information screen for the waiting area and a small leaflet / card to promote new services been produced. The SMS text service and TV information screen are now fully operational in the surgery. The 2013/14 survey actions include the PPG awareness week, review of the upstairs waiting area and continuing to promote new online services. The 2014/15 survey actions include the PPG agreeing on the Friend and Family Test free text question, a review of the last 12 months complaints, a sub committee to investigate the housing developments ongoing and the impact on GP Surgeries in Beverley, improvements to the upstairs waiting area and recruiting patients to the PPG. A survey has not been done since 2015, as we have implemented a suggestion/comments box in the waiting room and also have the Friends and Family Test NHSE Survey running.